DROP! SUPPORT
Let’s get you
building again.
Contact us with questions or problems with DROP!.
Include your iPhone model, iOS and app version, and a description of the issue. Screenshots help. Never send passwords or card details.
Common questions
My progress is missing. What can I do?
Your city, coins, diamonds and skins are saved on your device. Please do not delete the app as your first troubleshooting step. There are currently no player accounts or cross-device syncing. Tell us what happened before the issue.
My purchase has not arrived.
Keep the app open after a purchase and restart it if needed. Purchases awaiting approval are delivered after approval. For missing diamonds, contact us with the product name and purchase time. Do not send full payment details. Request refunds through Apple.
How do I change my advertising choices?
Open Settings → Privacy & Support in the game for available advertising privacy options. Manage tracking permission separately in iOS Settings. Reward videos are optional. Adults may also see city banners and occasional full-screen ads at completed activity breaks.
What is Protected Play?
Advertising and real-money offers are disabled for players under 18 and for unknown age groups. The age group is saved locally; we do not ask for a full date of birth.
A neighbouring building collapsed.
Rebuild damaged neighbours on their surviving foundations first. Surviving floors and their upgrades remain. Once repairs are complete, you can build on a new plot.